LawAdvisor takes privacy seriously, and this policy has been developed in accordance with the requirements set out in the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
If you have any questions which are not addressed in this policy, please feel free to contact us through the channels provided in “Privacy complaints and enquiries” at the end of this policy.
“Personal information” means information we hold about you from which your identity can be reasonably determined. Protecting your privacy when holding this information is very important to us.
LawAdvisor will only collect information from you which is necessary to provide our services to you, and to carry out internal administrative functions. This information may include (but is not limited to) the following
Personal information may also include “sensitive information”. Sensitive information includes information relating to your specific legal problem, such as an opinion, criminal record, health information, or racial or ethnic origin. This information will not be collected by LawAdvisor unless you consent to providing it to us and it is reasonably necessary in order for us to provide you our service.
LawAdvisor will only collect personal information if it is reasonably necessary for us to provide you our services. LawAdvisor will collect your personal information direction from you when it is reasonably practicable. We will gather this information when you register for an account with LawAdvisor, or when you ask a legal question through LawAdvisor.
In addition to this, LawAdvisor may also collect your personal information from external sources. This may include:
In the event that LawAdvisor collects your personal information without your knowledge from another entity LawAdvisor will notify you of this.
LawAdvisor seeks to offer lawyers and clients a better way to find each other and/or do business. Because LawAdvisor is also a platform that allows people to get answers to simple legal questions, it is necessary that we collect, manage and use your personal information so we can provide you with this service. LawAdvisor provides certain important personal information relating to you to your lawyer so that they are able to accurately assess your situation and provide you with adequate services.
We also hold personal information about our shareholders. This is used to fulfil our legal obligations and to keep our shareholders informed of LawAdvisor’s business performance and the services we are providing.
In some situations you may whish to remain anonymous or to register and interact with us under a pseudonym. This is entirely lawful in most circumstances, and LawAdvisor will endeavour to assist you as best we can if you chose to do so.
LawAdvisor will only use personal information provided to us for a purpose it has been provided, and consistent with the provision of services to you.
LawAdvisor will not share your personal information with another organisation unless:
When LawAdvisor provides your personal information to other organisations (such as IT maintenance companies) we require those companies to agree to protect your information as carefully as we do. Strict legal contractual measures are taken to ensure this.
LawAdvisor will share your personal information with our subsidiary companies only if the purpose of sharing is related to providing you with the service you require or it relates to the original purpose for which the information was collected. If this happens to be an overseas subsidiary of LawAdvisor, your personal information will only be transferred in strict compliance with all applicable Australian data protection and privacy laws.
LawAdvisor may be required to hold your personal information for a significant period of time. However, once LawAdvisor no longer needs your information we will remove any identifying details or destroy your records entirely.
LawAdvisor considers the security of your personal information to be a top priority. We will take all reasonable steps to ensure that your information is properly protected from misuse, loss and unauthorised access.
LawAdvisor employs appropriate technical, administrative and physical procedures to ensure the protection of your personal information. In addition, LawAdvisor complies with Information Security Standards and statutory obligations concerning data protection. We also regularly conduct internal and external audits of our security systems to ensure their strength and integrity.
You have the right to request that LawAdvisor provides you with access to your personal information promptly. You also have the right to request that LawAdvisor update certain personal information if it has become out of date. To seek access to or correction of your personal information please contact LawAdvisor through the channels provided in “Privacy complaints and enquiries” at the end of this policy.
LawAdvisor is happy to answer any queries or concerns you may have regarding the privacy of your personal information.
LawAdvisor is also committed to working with its users to achieve a fair resolution to any complaint or concern about privacy. We will respond to every enquiry or complaint within 30 days.
To contact us with a complaint or concern, you can: